Practical agreements

How should I communicate with my household helper?

Will you be at home when your household helper visits? In that case, give your feedback to your household helper in person. If you are not at home, use the Poetswijzer. You will find tips on how to have an effective conversation here.

What is needed for my household helpers to work safely?

Your household helper will work with the equipment and products you have on hand. A few items are mandatory for certain tasks. This allows your household helper to work safely. Together, go over the equipment and products you have and see whether it is necessary to purchase additional items. Click here for a full list of safe equipment and products.

Which tasks may your household helper perform?"

Your household helper may vacuum, mop, cook, sew, iron, dust and wash windows in the part of your home that you use personally.  

There are some tasks your household helper may not do. This is because they are unsafe, can harm health or are prohibited by law. This avoids causing our household helpers physical complaints and means you can rely on an extra pair of hands all the time.

You can find a list of all the tasks that may and may not be performed by household helpers.here

What may/may not be done when temperatures are extremely hot/cold?

An outdoor household task? No problem for your household helper. Except when it is very cold or hot outdoors, of course. Then it is better to postpone it for a while. Tips and tricks for working in extremely hot or cold temperatures can be read here.

How are my household helpers trained?

Naturally, we make sure your household helper receives the necessary training. For that reason, a cleaning coach may stop by occasionally, to provide training at the workplace. Of course we will notify you in advance and will not charge anything for this. Read more about it in this blog.

What to do in the event of damage or an accident?

Rest assured. Our household helpers are trained to work safely. What if something nevertheless goes wrong? Then we are comprehensively insured for damage and work-related accidents.

• Damage: Helan will get involved from 250 euros in damage. Inform your consultant of the claim within seven days. So we can take the necessary actions. Make the claim declaration in the app or send an email to your consultant.
• Accident: has your household helper had an accident in your home, such as a fallen down the stairs? Alert the emergency services or a doctor first, if it is serious. After that, notify your consultant.

How can I apply for service vouchers, as a carer?

As a carer, you can ask for a power of attorney to manage the service vouchers of someone who is unable to do so. You can apply for this from Pluxee (Sodexo) using this form. 

What are the general terms and conditions?

Read our general terms and conditions here.