The customer fee for your household helper
.You pay your household helper with service vouchers, but we also charge a customer fee. This fee ensures that Helan Household Help, as a social entrepreneur,can continue to safeguard the well-being of its household helpers. We are happy to explain exactly what this means.
Why do I have to pay a customer fee?
As a service voucher company, we receive grants for the operational functioning of our organisation. But as a social entrepreneur, we look beyond optimal operation. We make extra investments in our people. This means that our household helpers are:
Highly trained
We invest in our household helpers by training them thoroughly. In doing so, we focus both on practical training and personal development. Our household helpers also receive the support of cleaning coaches who advise and assist them at the workplace. That way, as a customer, you can always count on quality service.
Safe at work
Safety is a priority. That is why we make sure our household helpers are well protected in the workplace. We teach them how to use products safely and provide an ergonomics coach to give them tips and advice. We also offer a free flu shot every year. And of course, our household helpers are insured for work-related accidents. Just as you, as a customer, are insured in case of damage.
Well supervised
Our consultants ensure that household helpers are able to do their jobs to the best of their ability. And they do more than just listen. They also plan realistically, identify clients, take care of administration, ensure correct payment and much more. Moreover, our household helpers enjoy numerous benefits, including meal vouchers, discounts on health insurance premiums, on purchases made in the Helan Zorgwinkel and on Heyo holiday camps.
Administratively supported
The handy Household Help app means administrative help is on hand for both you and your household helper. Customers can view a summary of their cleaning appointments, adjust the schedule, request extra hours and contact their consultant – all in the app. Your household helper can view his/her timetable digitally while we take care of service voucher processing and scheduling. That way, your household helper can focus on what really matters to him/her: taking work out of your hands.
Helan wellbeing
At Helan, we strive to create a safe, healthy, and supportive work environment for all our co-workers, including our household helpers. This includes not only the essential equipment for safe working, but also attention to mental wellbeing. Our consultants and coaches are always ready to listen.
How much is the customer fee?
You will be charged 120 euros a year for your household help. You will receive an invoice of 30 euros for this in January, April, July and October. You can easily pay these by bank transfer or online payment.
Are you Helan Health Insurance Fund customer? In that case you will be charged 65 euros per year. This means you will pay a fee of 32.50 euros twice a year, in January and July. The remaining 55 euros will be paid on your behalf by the health insurance fund.
Helan Household Help as a social entrepreneur
Helan Household Help is a non-profit organisation. The profits we make are integrally invested in the organisation and our household helpers. By continuously investing in the growth and development of our co-workers, we strive to be a sustainable and forward-looking company.
At Helan Household Help, we believe that a socially responsible approach is not only good for our co-workers, but also for the families that our household helpers work for. As a service provider, Helan Household Help is committed to both quality and social wellbeing.
That is why we are the first service voucher company with an 'Investors in People' quality mark, the quality certificate for employers who focus on the wellbeing of co-workers. It is a crowning achievement for our way of working, which we owe in part to you s. Effectively leadership, inspiration and support – with your contribution we can give our household helpers that little bit more.
Frequently asked questions about the customer fee
No, a refund is not possible. We will review whether a regular household helper is active for you on billing date. If not, you will pay no contribution that quarter, even if another household helper will still start.
- Are you a Helan Health Insurance Fund customer? Then you will pay 32.5 euros twice a year: in January and July.
- Not a health insurance customer? In that case, we charge 30 euros per quarter. In January, April, July and October.
Only when we don't yet know your national register number. This will allow us to link your health insurance file with that of Helan Household Help. The benefit is granted automatically.
No, that is not yet possible.
In Brussel is de maximaal toegestane bijdrage gelijk aan 0,30 euro per uur. Dit is bepaald door de Brusselse regering.
Already a Helan customer? Get a 55-euro discount
Are you also a customer of the Helan Independent Health Insurance Fund? If so, you will pay a 65-euro customer fee each year. Your health insurance fund will take care of the remaining 55 euros.
Question, comment or suggestion?
You'll find plenty of answers to practical questions on this page. Still have an unanswered question or suggestion? Contact us using the contact form and we will assist you as soon as possible
Do you have a specific question about your current household helper? You can also request your consultant's contact details this way.
