What to do on vacation

What to do when going on vacation

Before you leave

Going on a trip soon? We list everything you need to prepare properly.

European Health Insurance Card

With your European Health Insurance Card, you prove abroad that you are in order with Belgian mandatory health insurance. As a result, you only pay the personal share.

Travel documents

Check here which information or documents you need for your travel destination.

Before you leave

Travelling carefree? That starts with good preparation. Put the necessary check marks before you leave.

Make sure your health insurance contribution is paid
Your health insurance contribution must be paid before you leave on holiday. Only then can you rely on the reimbursement of any medical care during your trip, and turn to Mediphone Assist for travel assistance.
Take the right travel documents with you.
Do you need medical care abroad? Then prove with your European Health Insurance Card (EHIC) or another document that you are in order with your mandatory health insurance in Belgium.
Check which travel documents you need at your holiday destination. Thanks to the My Helan app, you always have your European Health Insurance Card digitally in your pocket!
Notify planned medical care
You may be going abroad for a planned procedure. Contact us well in advance and let us know which care you will receive there. Then Helan will arrange for your reimbursement and we'll get everything sorted out for you.

European Health Insurance Card

Do you need to prove that you are in order with Belgian mandatory health insurance during a doctor's visit while travelling? The European Health Insurance Card (EHIC) entitles you to a refund for unexpected medical care.

Conditions

The EHIC proves that you can be reimbursed for medical care abroad. This way, you only have to pay the patient fees (and possible supplements) yourself.

How to apply for a EHIC?

Having a EHIC is not compulsory. However, it does make the paperwork easier during your stay. You can apply for the card in different ways. You can obtain a digital EHIC on your smartphone, or you can apply for a paper version, both through My Helan.

What is the difference between the EHIC and Mediphone Assist?

The EHIC proves that you are in order with legal health insurance. This card ensures the reimbursement of legal medical expenses.
Mediphone Assist is an additional service provided by Helan. They assist you with advice, arrange repatriation or ensure reimbursement for urgent hospitalisation.

Travel documents

Holiday plans? Or going abroad for a while? Find out what information or documents you need for your destination. Choose your destination, and you're off. (Tool only available in Dutch).

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