What is Hospitalia Assist?
Hospitalia Assist is an additional assistance included in your Hospitalia Medium or Hospitalia Plus insurance. Hospital stays are becoming shorter. With Hospitalia Assist, you recover at home in peace and comfort.
Help in your household, transport, aminder for your child. We provide the helping hands in your time of need – before, during or after your hospitalisation or if you are seriously ill.
Hospitalia Assist is included with Hospitalia Medium and Hospitalia Plus. So, you don't pay anything extra for the services if you have one of these insurance policies.
Already have insurance?
Practical questions and answers about your reimbursements and hospital admission.
Which services can I count on having?
Hulp in huis en oppas
Per ziekenhuisopname of per toekenning van een zware ziekte heb je recht op 5 interventies voor hulp in huis of een oppas.
Transport en vervoer
Per ziekenhuisopname of toekenning van de waarborg zware ziekten krijg je tot 250 euro voor vervoer, met een maximum van 125 euro per rit.
Psychologische bijstand
Voor elke opname of toekenning van een waarborg zware ziekten krijg je tot 500 euro psychologische bijstand.
Bijkomende assistentie
Reken onbegrensd op hulp voor je administratie en telefonische assistentie. Voor deze interventies geldt geen plafond.
How do I request Hospitalia Assist services?
You can rely on Hospitalia Assist for support before, during, and up to 180 days after an admission to hospital, or during the period that a Serious Illnesses Guarantee has been granted.
Request Hospitalia Assist by calling 02 560 47 86.
Read the General Terms and Conditions of Hospitalia Medium or Hospitalia Plus for more information.
Practical questions and answers
You can call on Hospitalia Assist in the event of a day admission, multi-day admission, home birth or serious illness. This provided the event is covered by hospitalisation insurance Hospitalia Medium or Hospitalia Plus.
When giving birth in hospital, Hospitalia Assist can be requested only in exceptional situations.
Assistance services provided through Hospitalia Assist are only available in Belgium;. Also, if you are admitted abroad and reimbursed by your hospitalisation insurance, you will not be eligible for Hospitalia Assist upon your return to Belgium.
Please contact Hospitalia Assist at 02 560 47 86 to do so. Be sure to do this at the latest 30 days after your hospitalisation . That way, you will not lose your right to assistance. Of course, if you have a severe illness, this deadline does not apply. You can call on Hospitalia Assist throughout the period that your severe illness is recognised by the medical adviser.
No. Hospitalia Assist is the assistance service available with the hospitalisation insurance policies Hospitalia Medium and Hospitalia Plus. The standard insurance policy,Hospitalia, does not include the assistance service.
No. Hospitalia Assist is included with the hospitalisation insurance policies Hospitalia Medium and Hospitalia Plus. So, you don't pay any additional contribution for the assistance service.
What are the terms and conditions?
Hospitalia Assist is the hospitalisation insurance assistance service available withHospitalia Medium and Hospitalia Plus. These policies have an age limit; you can join up to age 65. From age 66, however, you can still join Hospitalia, our affordable, standard insurance policy with excellent protection in the event of a hospital admission. The standard Hospitalia insurance policy does not include the assistance services.
Absolutely. Hospitalia Assist are the assistance services for the family insurance policies Hospitalia Medium and Hospitalia Plus. These hospitalisation insurance policies provide protection in the event of hospitalisation and assistance to all your family members: your child, your partner and you. You can all rely on Hospitalia Assist.
Hospitalia Assist is the assistance service for Hospitalia Medium and Hospitalia Plus. These hospitalisation insurance policies are subject to a waiting period ofsix months. This means that you will not be able to access Hospitalia Assist until 6 months after joining.
And that's not all!
With Hospitalia Assist, you can rely on extra help when you are hospitalised. But also if you are critically ill. Have you added the 'Serious Illnesses Guarantee' option to your hospitalisation insurance policy?
Helan Independent Health Insurance Fund is the insurance agent (n° CDZ 5006c) for ‘MLOZ Insurance’, the VMOB of Independent Health Insurance Funds, (Register of Legal Entities in Brussels, 422.189.629, recognised under no. CDZ 750/01 for branches 2 and 18). View the data sheet and the General Terms and Conditions. Belgian law applies to the insurance contract. The term of the contract is whole life. In the event of any complaint, contact the complaints department of Helan Health Insurance Fund or the insurance ombudsman. For more information about purchasing this/these product(s), please contact Helan Health Insurance Fund. Helan Onafhankelijk ziekenfonds, Boomsesteenweg 5, 2610 Wilrijk, 0411.696.011, RPR Antwerpen, www.helan.be.